Digital delivery
After a successful payment is verified, the website creates a protected download page for the package purchased. The initial link is available for 72 hours, and each included file may be downloaded up to five times from that link.
Recovering an order
An expired link does not cancel a valid purchase. Use the Buyer Access page with the payment email and GoldRight order reference to verify the order and generate a fresh protected link.
When we will investigate or provide a remedy
Contact support within seven days if you were charged more than once, received the wrong package, received a missing or unusable file, or completed a verified payment but could not obtain access. We will first correct the delivery problem. Where correction is not reasonably possible, an eligible refund may be issued through the original payment method.
Downloaded digital products
Because digital files can be accessed immediately and cannot be physically returned, a change of mind normally does not qualify for a refund after the product has been downloaded. This does not limit any consumer right that cannot lawfully be excluded.
How to request support
Use the WhatsApp support link on the website and provide the payment email, package name and order reference. Do not send card details, Mobile Money PINs, one-time passwords or other sensitive credentials.